Returns & Exchanges

We want you to be fully satisfied with your O'Neill purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Our goal is to ensure you have the right gear for your next adventure with a hassle-free exchange process.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Select your reason for return and download the prepaid shipping label provided; a small return shipping fee will be deducted from your final refund.

• 3.
  Pack Your Gear

  Place the items in their original packaging with all tags attached, securely seal the box, and affix the printed prepaid label to the outside.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy; we will process your refund within 7-10 business days of receipt.